At Gold Star Australia Trading, we aim to provide quality used outboard engines and marine equipment and to ensure our customers have clear information before making a purchase.
Because we deal primarily in used outboard engines, each item may have different specifications, age, operating history, cosmetic condition, and level of wear. This Refund & Returns Policy explains the conditions under which returns, refunds, exchanges, or other remedies may be available.
1. USED OUTBOARD ENGINE CONDITION
All engines and marine equipment sold by Gold Star Australia Trading may be used unless specifically stated otherwise.
Customers acknowledge that used products may show reasonable signs of previous use, including, where applicable:
- Cosmetic marks, scratches, or wear
- Paint or decal imperfections
- Signs of age and previous operation
- Normal mechanical wear consistent with a used engine
- Differences between products due to model year and previous use
We make reasonable efforts to accurately describe the condition, specifications, and available information relating to each engine.
Customers are encouraged to contact us and ask any questions about an engine before placing an order.
2. INSPECTION BEFORE PURCHASE
Where reasonably possible, customers should inspect the engine or request additional information, photographs, videos, model details, serial number information, or other relevant details before completing a purchase.
Before purchasing, it is the customer’s responsibility to ensure that:
- The engine is suitable for their intended boat or application
- The horsepower and specifications meet their requirements
- The shaft length is appropriate
- The engine is compatible with their boat and existing equipment
- Any required controls, gauges, propellers, cables, or accessories are included or separately required
- They understand the condition of the engine being purchased
If you are unsure about compatibility, please contact us before purchasing.
3. RETURNS
We may accept a return where required by applicable law or where a return has been expressly approved by Gold Star Australia Trading.
Please contact us before returning any engine or marine equipment. Do not send a product back without prior authorisation.
To request a return, contact us with:
- Your name
- Order or invoice number
- The engine or product purchased
- The date of purchase
- A detailed description of the issue
- Clear photographs or videos, where relevant
We will review your request and advise you of the available options.
Unauthorised returns may be refused.
4. CHANGE OF MIND
Please choose carefully.
Returns for change of mind, incorrect choice, or where a customer no longer wants an item may not be accepted, particularly for used engines, special-order items, or products that have already been shipped, installed, operated, modified, or damaged after delivery.
Any change-of-mind return accepted by us is subject to prior written approval and may be subject to:
- The item being returned in the same condition as supplied
- The item not having been installed or operated
- All original components and accessories being included
- The customer arranging and paying applicable return shipping costs
- Inspection of the returned item
- Any reasonable costs associated with shipping, handling, inspection, or restoration where permitted by law
Nothing in this section is intended to limit rights that cannot legally be excluded.
5. FAULTY, DAMAGED, OR INCORRECT ITEMS
If you believe an engine or product is:
- Faulty
- Not as described
- Incorrectly supplied
- Damaged before or during delivery
please contact us as soon as reasonably possible.
Where possible, please provide photographs or videos showing the issue, including photographs of any shipping damage and the packaging.
Depending on the circumstances and your rights under applicable law, we may offer an appropriate remedy, which may include:
- Repair
- Replacement
- Refund
- Partial refund
- Other appropriate resolution
We may need to inspect the product or obtain further information before determining the appropriate remedy.
6. SHIPPING DAMAGE
Please inspect your delivery as soon as possible after receiving it.
If there is visible damage to the packaging or product, we recommend that you:
- Take clear photographs before unpacking where possible.
- Keep all original packaging.
- Photograph the damaged product and packaging.
- Notify the delivery or freight provider where appropriate.
- Contact Gold Star Australia Trading promptly.
Shipping damage claims may require evidence and cooperation with the relevant freight or transport company.
Do not dispose of damaged packaging until the claim has been assessed.
7. RETURNS OF USED ENGINES
Used outboard engines are mechanical products and should not be returned simply because they display normal characteristics of a used engine that were disclosed, reasonably visible, or consistent with the product’s age and condition.
Before accepting a return, we may inspect or assess:
- The condition of the engine
- Whether the engine has been installed or operated
- Whether the engine has been modified or repaired
- Whether damage resulted from improper installation or use
- Whether required maintenance was performed
- Whether the issue was caused by an external component or vessel
- Whether the engine was used with appropriate fuel, oil, cooling, electrical, and control systems
Any assessment will take into account applicable consumer protection laws.
8. INSTALLATION AND COMPATIBILITY
Customers are responsible for ensuring proper installation unless installation is expressly provided by us.
We strongly recommend that outboard engines be installed and inspected by a qualified marine technician.
We are not responsible for problems caused by:
- Incorrect installation
- Improper rigging
- Incorrect wiring or electrical connections
- Incompatible controls or components
- Incorrect fuel or oil
- Insufficient cooling water
- Improper propeller selection
- Failure to follow applicable operating or maintenance requirements
- Unauthorized modifications
- Misuse, neglect, accident, or improper storage
This does not affect any rights or remedies that cannot legally be excluded.
9. REFUNDS
Where a refund is approved, it will generally be processed using the original payment method where reasonably possible.
Refund processing times may vary depending on:
- The payment provider
- Bank processing times
- Inspection or assessment requirements
- Return shipping arrangements
Where permitted by law, approved refunds may exclude non-refundable third-party costs already incurred, such as certain freight, shipping, handling, customs, or other services.
We will explain any applicable deductions before finalizing the refund where required.
10. RETURN SHIPPING COSTS
Unless otherwise required by applicable law or agreed by us in writing, the customer is responsible for the cost of returning an item.
Because outboard engines are heavy and specialized products, return shipping may require professional freight arrangements.
Customers must not return an engine without receiving return instructions from us.
Where we are responsible for return freight due to an approved fault, incorrect item, or other legally required remedy, we will advise you of the appropriate return arrangements.
11. ITEMS MUST BE RETURNED SAFELY
Where a return is authorised, the item must be prepared and transported safely.
Customers may be required to:
- Drain fuel where required for safe transport
- Follow applicable dangerous goods and transport requirements
- Secure the engine appropriately
- Use suitable packaging or a suitable pallet/crate
- Include approved return documentation
Gold Star Australia Trading is not responsible for damage caused by improper packaging or unauthorised return shipping arrangements.
12. NON-RETURNABLE ITEMS
Subject to applicable law, the following may not be eligible for return or refund:
- Products damaged after delivery through misuse or neglect
- Engines damaged through improper installation or operation
- Products modified without our approval
- Products repaired or dismantled by unauthorised persons
- Products damaged in an accident
- Products with removed, altered, or damaged identification or serial number markings
- Items missing components or accessories supplied with the original purchase
- Items affected by incorrect maintenance or improper storage
- Special-order or customised items, where permitted by law
- Items returned without prior approval
13. AUSTRALIAN CONSUMER LAW
Nothing in this Refund & Returns Policy is intended to exclude, restrict, or modify any rights or remedies that cannot be excluded under the Australian Consumer Law or other applicable consumer protection laws.
Where the Australian Consumer Law applies, consumers may have rights and guarantees in relation to goods that cannot be excluded by this policy.
For example, products may need to be of acceptable quality, fit for a disclosed purpose, and match their description, subject to the circumstances and the nature of the goods, including the fact that an item is sold as used.
Our policy operates in addition to any rights you may have under applicable law.
14. HOW TO REQUEST A RETURN OR REFUND
To request a return, refund, or other assistance, please contact Gold Star Australia Trading and provide:
Name: Your Full Name
Order Number: Your Order or Invoice Number
Product: Engine or Item Purchased
Purchase Date: Date of Purchase
Issue: Detailed Description of the Problem
Evidence: Photos and/or Videos, Where Applicable
Contact Us
Gold Star Australia Trading
Website: www.goldstaraustraliatrading.com
Email: info@goldstaraustraliatrading.com
Address: 2/13 Michellan Ct, Bayswater VOC 315, Australia