WARRANTY FOR USED ENGINES
1. Our Warranty Promise
OLD STAR AUSTRALIA TRADING PTY LTD provides this limited warranty for the used outboard motor identified above. We stand behind the motor w sell and will work with the purchaser promptly and fairly if a covered mechanical or electrical fault occurs during the stated warranty perio
1. What the Warranty Covers
The warranty covers covered mechanical and electrical faults affecting the normal operation of the outboard motor, including eligible failures of major engine components and systems. Where a fault is confirmed as covered, Gold Star Australia Trading will arrange an appropriate remedy in accordance with this warranty and applicable law.
1. Interstate Warranty Support
Customers located anywhere in Australia can make a warranty claim. The purchaser simply contacts us with the motor’s serial number and a description of the issue. We will assist with diagnosis and, where necessary, arrange or approve a suitable marine mechanic or repair facility reasonably accessible to the customer. We aim to make the process straightforward so customers are not required to return the motor to our premises unless reasonably necessary.
1. How to Make a Claim
Contact info@goldstaraustraliatrading.com or the phone number above. Please provide proof of purchase, the motor serial number and a brief description of the problem. Photos, video or a mechanic’s diagnostic report may be requested where helpful. We will review the claim and advise the next step.
1. Customer Care
Our intention is to resolve genuine warranty issues efficiently and professionally. Where a claim is accepted, Gold Star Australia Trading will work with the customer to determine the appropriate repair, replacement of an affected component, or other remedy. Reasonable costs that we have approved as part of a warranty repair will be handled in accordance with the agreed claim arrangement.
1. Important Information
This warranty is provided in addition to, and does not exclude, restrict or modify, any rights or remedies available to a consumer under the Australian Consumer Law. Nothing in this document is intended to limit those rights. The warranty should be read together with the motor’s sale documentation and any condition or inspection information supplied to the purchaser.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
